Before saying anything else, if you haven't already seen it, go here and see the extra charge premium feature we got coming.
I'll just say it right away, I really can not recognize the old Blizzard Entertainment that put customers first anymore.
I got a million things to say but can't really put it into any rational structure at the moment so I will just say this. I pay a monthly subscription fee to play your game, I am by definition a premium member. In the MMO market you can not charge a subscription fee and expect people to pay money on top of that to get access to your game's features!
God! I want to say so much more on this, I will perhaps when I can put it together in a more or less intellectual wall of text that can make sense.